Legal
Returns and cancellation
This policy is a draft. What is written below about personalised work, cancellations before dispatch and damaged deliveries is settled. The general return window is being set before the house opens for orders, and is not stated here until it is.
Cancelling an order
An order can be cancelled at no cost at any time before it is dispatched. Write to contact@sidiore.com with the order reference and the payment is returned in full.
A commission or a made-to-order creation can be cancelled at no cost until work begins on it. After that, what has already gone into the work is not recoverable, and we tell you what that is before you decide.
Personalised work cannot be returned
Anything engraved, sized to a specification, or made to a commission is made for one person and cannot be resold. It is not returnable and not exchangeable, except where it arrives damaged or is not what was agreed. This is said again at the point of choosing personalisation, so it is never discovered afterwards.
If it arrives damaged, or is not what you ordered
Tell us within 48 hours of delivery, at contact@sidiore.com, with photographs. We collect the creation at our cost and either repair it, replace it, or refund it in full — your choice, not ours. Every consignment is insured in transit, so this costs you nothing.
Returning something you have changed your mind about
The house is setting the period and the conditions for this before it opens for orders, and will publish them here. Until they are published, nothing on this site should be read as either offering or refusing a change-of-mind return.
How a refund is made
A refund goes back to the method it was paid with. Card, UPI, net banking and wallet payments are returned through Razorpay to the same account. A cash-on-delivery order is refunded by bank transfer to an account in the buyer’s own name.
Refunds are issued once the returned creation reaches us and has been checked. The banking time after that is the bank’s, not ours.
If we have not resolved it
Write to the Grievance Officer at contact@sidiore.com. Every complaint is acknowledged within 48 hours and resolved within one month, as required of an Indian e-commerce seller.