Warranty and care

Re-coating, free, for as long as you own it

Plating wears. Anything worn against skin and cloth every day loses its coating at the edges eventually, and a house that told you otherwise would be selling you a sentence rather than a jewel.

So Sidiore re-coats its own work free of charge, for as long as it is yours. Send it back and it is cleaned, re-plated and returned. There is no limit on how often, and it does not expire.

Manufacturing defects

A stone that comes loose, a clasp that fails, a solder that opens — anything that is a fault of the making rather than of wear — is repaired free, or replaced where it cannot be repaired, where the fault is there when the creation reaches you. Check it on arrival and tell us within 48 hours, at contact@sidiore.com, with photographs. We arrange the collection and it costs you nothing.

After that, repairs are chargeable. Once a creation has been worn there is no way for us to tell a fault of the making from an accident, a knock, or an alteration by another jeweller — so the house does not guess. We repair it, and we quote before we do anything.

Re-coating is the exception, and it stays free for as long as the creation is yours.

Nine checks before anything leaves

Every creation is inspected against the same list:

• metal purity
• dimensional accuracy
• surface finish
• stone security
• clasp functionality
• polishing quality
• plating consistency
• engraving accuracy
• packaging inspection

Made for sensitive skin

Sidiore designs nickel-free. Nickel in common alloys is the usual cause of a reaction to jewellery, and the house was started partly because of it. This is a statement of how the work is designed, not a medical claim and not a test result — third-party testing is being introduced as production scales, and until it exists nothing on this site presents one.

Looking after it

• Put it on last, after scent, cream and hairspray, and take it off first.
• Keep it out of chlorinated water and away from household cleaners.
• Wipe it with a soft dry cloth after wearing. No dips, no chemical cleaners.
• Store each creation separately, dry, and out of direct sun.
• Take it off for sport, for sleep, and for anything that involves a grip.

Ask us first

If you are unsure about a repair, a resize or a stone, write to contact@sidiore.com before you take it elsewhere. Work done by another bench is the one thing that ends the guarantee, and we would rather do it ourselves.